Call Us +44 (0) 1242 500 211 Visit our Cheltenham store
  • Free worldwide shipping
  • Free luxury wrapping
  • 14 day money back guarantee

Where do your Products come from?

We source all of our products from high quality British designers and manufactures of beautiful jewellery. We check every product for authenticity and quality to guarantee that your are happy with your choice.

How often do you replace your products?

Every few months our partners bring out new ranges. We aim to have these with us within a month to keep our jewellery current and relevant.

I Don’t Know The Ring Size – What Should I Do?

You can use our Ring Size Chart which will give you a good indication of size. Please contact us if you need any further help and we can guide you through some other ideas.

Is The Jewellery Hallmarked?

Yes. All our jewellery is hallmarked at one of the UK’s Government Regulated Assay offices. UK Hallmarks are a sign of quality around the world.

Collection and Delivery in Cheltenham?

Yes please visit us to pick up your order for free at:

Diamond Rocks of Cheltenham Spa
Marlborough House
109 Winchcombe Street
Cheltenham
Gloucestershire
Gl52 2Nl

Remember to bring proof of purchase.

We also offer free delivery across the town of Cheltenham.

UK Delivery?

Our regular fast delivery

Delivered Within 2 – 3 working days. Monday – Friday (excluding bank or public holidays).

Fully tracked service, signature required upon delivery.

£3.95

Guaranteed delivery next day if order placed by 12 noon.

Delivered Monday – Friday (excluding bank or public holidays. Next Day Delivery is not guaranteed for Saturday.)

Orders placed by 12 noon Monday – Thursday, delivered next day. Orders placed after 12 noon on Friday, Saturday or Sunday, will be despatched the following Monday (excluding bank holidays) and delivered the next day.

Fully tracked service, signature required upon delivery.

European Delivery?

Standard Delivery to European countries will take 3 – 5 working days.

£8.00

Express Delivery to European countries will take 1 – 2 working days.

£12.00

Both services are fully tracked, signature required upon delivery.

International Delivery?

Standard Delivery please allow 5 – 7 working days for international delivery.

£8.00

Express International Delivery
USA £12.00 please allow 1 – 2 working days
ROW £18.00 please allow 3 – 4 working days for delivery.

All services are fully tracked, signature required upon delivery.
Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer.

Return Policy?

We want you to be delighted with your purchase, but if you are not you can return any item within 14 days of receipt as long as it is unused and with its original packaging. Please return your item to:

RETURNS
Diamond Rocks of Cheltenham Spa
Flat 1
Marlborough House
109 Winchcombe Street
Cheltenham Spa
Gloucestershire
GL52 2NL

For further advice regarding International Delivery or Returns, please call +44 (01242 500221) alternatively you may wish to contact us by email at info@diamondrocksofcheltenhamspa.co.uk
Diamond Rocks of Cheltenham Spa cannot accept responsibility for items returned to us without proof of purchase.

How can I clean my Jewellery?

It depends what material your jewellery is made from:

Silver: When your not wearing your jewellery and you leave it out, it will start to oxidise in the air, which sends it a dirty colour. You can prevent this from happening by putting it in a sealable air tight bag. Also spray your perfume and apply creams and allow them to dry before you put your jewellery on. If you forget as we all do,  You can use a silver cloth  as a silver cloth will not damage pearls or stones. If you have intricately patterned jewellery the best and very effective way to clean it is use an old tooth brush with toothpaste, you will be amazed at the results and delighted to have the sparkle return.

Gold:

Platinum:

Do you offer a maintenance service for your jewellery?

No at the moment we don’t. There are a some great people that do, so let us know and we can point you in the right direction.

Do you offer a warranty with any of your products?

A lot of our partners do offer a warranty, which we pass on directly to you. Check the product description to see if each individual product comes with a warranty.

What payment methods do you accept?

We accept the following method of payments: Visa, MasterCard, Switch, Solo, Electron, Personal Cheque, Bank Draft, Building Society Cheque, Cash (by visiting us in person only and subject to HMRC defined limits), BACS Transfer, CHAPS Transfer, PayPal, LMG Card, and Pay4Later.

Is It Safe To Use My Card On The Internet?

Barclaycard Merchant Services are used for our payment transactions which are collected through a secure server. Security is provided by Sage Pay which is one of the market leaders in secure services. If you would prefer to pay by credit or debit card over the phone, please call (+44) 7951 717 327 or you can send an email to info@diamondrocks-ocs.co.uk listing exactly what you would like to purchase and we will contact you as soon as possible to process your order. You can also pay by visiting us in person at our Cheltenham location.

Can I have a refund if the product isn't satisfactory

We want you to be completely happy with your Jewellery, but if you are not then please return any unused products in it’s original packaging to us for a full refund.

What information do we collect?

We use cookies (small web files) to remember items that you have added to your cart so you can stop and continue shopping when it’s convenient for you. If you buy a product from us and make an account we store your details securely to improve the experience for you the next time you order something from us.

Do we share your information with anyone?

No, we do not sell or trade your information to anyone.

Diamond Rocks Of Cheltenham Spa © 2017